Sustainability ESG Metrics

Measures concerned with longer-term, broad social/economic stability
Operational ESG Metrics

Other stakeholder metrics that are more aligned with day-to-day business results
  • Carbon Footprint
  • Energy Efficiency/Renewable Energy
  • Emissions/Chemical Containment
  • Waste Reduction/Sustainable Sourcing
  • Diversity & Inclusion ("D&I")
  • Gender Pay
  • Company Culture
  • Community Engagement
  • Employee Engagement/Satisfaction
  • Safety
  • Turnover/Retention
  • Talent Development
  • Customer Satisfaction/Net Promoter Score
  • Product Quality

The most common ESG metric overall is customer satisfaction, with 48% of companies that use ESG metrics including it in their plans. The next four most prevalent involve measures of workforce-management and culture:
  • Talent development and turnover are the most prevalent "Operational ESG" metrics overall, though are often incorporated discretionarily
  • Diversity & inclusion is the most prevalent "Sustainability ESG" metric, followed by culture
Other sustainability ESG metrics, including environment, are low prevalence.